Required fields are marked *. Our hospitlaity dictionary explains the meaning of 500+ words, terms, abbreviations and acronyms. water Usage of this Cleaning Agent: Spray directly on the surface to be cleaned Leave for 2 seconds Scrub if necessary and wipe surface with clean and dry cloth Replace cloth regularly, The organisation chart of F&B Production department should provide a clear picture of the lines of authority and the channels of communication within the department. Under stay- A guest who has checked out before his expected date of departure. Jallikatu Protest in Chennai- In Retrospect and Prospects, Necessity of censorship in the age of internet- Comment, Relevance of Nehruvian Secularism in the country. Like most programs, Microsoft Word has certain terms and phrases that are specific to it. Auditing is nothing but conducting financial inspection of the organization. Glossary of terms used in ophthalmology This section is intended to define terms and ex- plain jargon. We’ve broken down a few basic dental terms into categories to help you at the front office: Appointment Abbreviations: NP – shorthand for New Patient and is when the patient has never been seen by your office before. Skipper- A guest who has departed without settling the bill. Ideally the organization chart need to be placed on the kitchen notice board. Front Office Glossary [FOG 149], Non-guest Account – Account of transactions of companies, groups and non-resident individuals. • Canine tooth: The second tooth from the big front tooth, commonly called the eye tooth. Front Office Glossary [FOG 157] Self-registration – A computerized system that automatically registers a guest and dispenses a guestroom key, based on the guest’s reservation and credit card information ; Skipper- A guest who has departed without settling the bill. Hotel F&B Production Organisation chart Kitchen Organization Chart for Small Hotel / Restaurant, SCANTY BAGGAGE GUEST The term Scanty Baggage refers to a guest with hand baggage. Also referred to as tartar. Every multi-departmental physical business needs to have a front office or reception to receive the visitors. Such guests are a threat as they may check-out of the hotel without paying their bill. Glossary Part 1 defines clinical terms often encountered when selecting the appropriate CDT Code for patient record-keeping and claim preparation. Front Office Glossary [FOG 157], Self-registration – A computerized system that automatically registers a guest and dispenses a guestroom key, based on the guest’s reservation and credit card information. Account Balance – Difference between charge and credits in an account; Account – Summary of all cash and credit transactions; … The front desk agent is alerted with the stamp when he/she receives it. water For sanitizing : 50 ml in 1 ltr. There are many terms that are used and these terms … Save my name, email, and website in this browser for the next time I comment. No-Show. Group travelers – Person who are travelling on business or for pleasure in an organized fashion. Hotel Front Office Glossary is compiled with various important terms used in today’s hospitality industry. Wash down – blocking fewer rooms than the number requested by a group based on the group’s history. Suggest improvements in our education system? Some huts or cottages have independent mini kitchens. A copy of the chart should be posted in an area so that all kitchen staff can see where they fit into the overall organisation of the department. What is the cause for decrease in the forest cover in India? In this short glossary, I have brought together a collection‘ of terms used design thinking, service design and user-centered design. Cancellation hour – the hour after which a property may release for sale all unclaimed non-guaranteed reservations, according to property’s policy. Hotel guest cycle may also be divided into 4 fundamental stages. Key terms or jargon's used in hotel Front Office department American Plan (AP) - A billing arrangement under which room charges include the guestroom and three meals, Also called as full board / full pension. TASKI / Diversey R1: Cleaning and Sanitising of Bathroom / Toilet surfaces Area to be cleaned: All batroom surfaces, sink, tub, tiles, floors and fittings How to Dilute: For cleaning : 20 ml in 1 ltr. Thank you BNG!! The front desk agent informs the lobby manager who has the following options for the guest: To ask for the entire room charges in advance To ask for a deposit that covers at least one night charge To lower the house credit limit for bills in which the guest has to cl, The Guest Cycle suggests a systematic approach to managing front office operations. Secondly it is seen as a source of infinite information, and third, a problem-solving center. No-show – a guest who made a room reservation but did not register or cancel. glossary of terms and definitions concerning the safety and suitability for service of munitions, explosives and related products glossaire de termes et definitions sur la securite et l’aptitude au service de munitions, matieres explosives et produits associes aop-38 april 2002 avril 2002 . Skipper- A guest who has departed without settling the bill. Glossary of Commonly Used Dental Terms. Late Charge – Amount posted to a guest account after check-out. Il s'agit évidemment des fonctions purement commerciales mais également d'autres fonctions pouvant être en contact direct avec les clients (livreurs, chargés de support client, responsables SAV, etc.). Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. This list may also be helpful in interpreting infor- mation from an optometrist or ophthalmologist. Authorization Code. FMX – Full mouth X-rays – 20 images composed of 16 periapical and 4 bitewing images. Counterintelligence Glossary A ===== Access: The ability and opportunity to obtain knowledge of classified information. Accounts receivable ledger: A grouping of accounts receivable, including the guest ledger and the city ledger. Front Office Glossary [FOG 132], House Count – The number of guests residing in the hotel, House Limit – A guest credit limit established by the hotel’s management, Incidental Charges – Charges made to a guest account other than the charges and tax for the guestroom. For a hotel business, the finance management starts at the front office. Back of the house – The functional areas of the hotel in which staff have little or no guest contact, such as engineering, accounting. The process of verifying front office accounting records as to accuracy and completeness. Late Check-out – A guest who has requested a departure beyond the official check-out time of the hotel, Left Luggage – Guest baggage that is temporarily kept with the hotel, to be claimed later, Master Folio – Common statement of account maintained generally for groups, Modified American Plan – Charges for room plus breakfast and lunch or dinner, Non-group displacement – the turning away of transient guests for lack of rooms due to the acceptance of group business. Is Saudi Arabia modernising with the recent reforms? . BDE – Business Day End. Sold Out – It is a status in which all the rooms in the hotel are sold, Support Centre – A hotel division or department that does not generate revenue directly but support the hotel’s revenue centres such as food production department, housekeeping, accounting, engineering and maintenance and human resources, TDD – Telecommunications Devices for the Deaf is a specially designed piece of equipment which looks like a small typewriter. Sexual harassment in workplace causes and remedies. C • Calculus: The hard deposit of mineralized plaque that forms on the crown and /or root of the tooth. Terms relate to applications, commands, functions, operating systems, image processing and networking. Bed & Breakfast Plan – Charges for room and English breakfast, Blocking – To reserve a room on the reservation chart for a guest expected to arrive, Call Accounting System (CAS) – A device linked to the hotel telephone system that accurately accounts for guest telephone calls by identifying each phone number dialed from guestroom telephones and tracking charges, Cancellation – A confirmed booking that has been withdrawn by the guest. Net Rate . Wonderful experience to start up with The Oberoi Grand....Thank you BNG, Best platform to start your career as a hotelier...Got an opportunity to build my career and work with Hyatt. Trade Rate – A negotiated discounted rate with trade organizations that guarantee a minimum number of room nights, Transaction – Exchange of cash or credit for services purchased, Travel Agents Rate – A negotiated rate for volume business through travel agents, Travel Writers Rate – a discounted rate to encourage them to write about the hotel and facilities. The guest’s choice can be affected by many factors including previous experiences with the hotel, advertisements and recommendations from the travel agents, friends or business associates. Next Page . 未抵预定 Guest who did not arrive when accommodation was reserved. Computer Glossary; Who is Who; Front Office Management - Night Audit. No-show – a guest who made a room reservation but did not register or cancel. A code generated by an on-line credit card verification service, indicating that the requested transaction has been approved. The front desk agent stamps ‘Scanty Baggage’ on the Registration Card. Front Office Glossary [FOG 132], House Count – The number of guests residing in the hotel, House Limit – A guest credit limit established by the hotel’s management, Incidental Charges – Charges made to a guest account other than the charges and tax for the guestroom. Back of the house – The functional areas of the hotel in which staff have little or no guest contact, such as engineering, accounting. Acquisition Special Access Program (ASAP): A Special Access Program (SAP) established primarily to protect sensitive research, development, testing, and evaluation A friend who. The Front Officeis also called the nerve centre of a hotel. Cleaning agents are the most critical aids of housekeeping department in their day to day operations to keep the room and public area neat and clean. PIA guests are denied in-house credit. Front Office Glossary [FOG 11], Complimentary – Free use of room or services, Confirmation – A room reservation confirmed in writing by a guest, Continental Plan – Charges for room and Continental Breakfast, Convention – A large gathering of people of the same vocation, Corporate Rate – A rate for business houses that guarantee a minimum number of room nights per year, Credit – A facility that enables a guest to use goods and services now but paid later, Crib Rate – A cradle provided in the room for infants. Thanks BNG. Front Office Terminology 2 General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Why India is not developed as a great scientific power? Casino Hotel – A hotel designed with all gambling facilities for 24 hours, Check-in – A guest who has registered at the front desk, Check-out – A guest who has completed his billing formalities and departed, City Ledger – The collection of all non-guest accounts including house accounts and unsettled departed guest accounts. Heard very good reviews about this college. CHAPTER ONE INTRODUCTION AND STATEMENT OF THE STUDY The front office has traditionally been thought of as a check-in, check-out point by the guest. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. We have attempted to list as many of the terms you are likely to come across below. Casino Hotel – A hotel designed with all gambling facilities for 24 hours, Check-in – A guest who has registered at the front desk, Check-out – A guest who has completed his billing formalities and departed, City Ledger – The collection of all non-guest accounts including house accounts and unsettled departed guest accounts. Occupancy – The number of saleable rooms occupied by guests, Occupancy Report – A report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day, Outstanding Postings – The charges and credits awaiting entry in the guest folio, Overbooking – Booking rooms that are beyond the hotel room capacity, Package Rate – A rate quoted when there are events in the city and includes the price of access to the events. Being the prime interface between the hotel services and the guests, the front office is located near the main entrance of the hotel. Paid-Out – Authorized cash payment made on behalf of a guest and charged to the guest’s account as a cash advances, Point-of-sale(POS) system – An automated network that allows electronic cash registers at the hotel’s points of sale to communicate directly with a front office system, Rack Rate – The official rate of a particular category of a room established by the hotel on a given day, Revenue Centre – A hotel division or department that sells products or services to the guests and thereby directly generates revenue for the hotel such as the front office, food and beverage outlets, room service and retail stores, Room Allocation – Assigning a room to a guest after he has registered into the hotel, Room Discrepancy Report – A report listing any discrepancies between front desk and housekeeping room status. I can see myself being transformed into a hard working and smart hotelier. I was once looking for a career as a business English teacher. Is Mahatma Gandhi still inspires today's youth. It is the first point of interaction between the hotel and the guests. PIA guests are denied in-house credit. BAR – Best Available Rates (typically rates that are the ‘best available’ at the time of booking, often these are short lead bookings) Base Fee – Agreed upon hotel management fee earned by the hotel operator. As this department is located around the foyer area of the hotel and is visible to the guests, patrons and visitors, they are collectively called “Front Office”. Front office center employees can with no trouble serve the guest if they have got a transparent working out of the float of business in hotel. Front Office Terminology 23 Apr. "One of the best hotel management college in eastern India. The four stages of the guest cycle are: PRE-ARRIVAL The guest chooses a hotel during this stage. Front Office Glossary [FOG 149], Non-guest Account – Account of transactions of companies, groups and non-resident individuals. That percentage of the hotel market (in terms of units, dollars, or any other index) which is captured by a given segment. Under stay- A guest who has checked out before his expected date of departure. their is lots of terms using in front office, please ask specific terms. The Xotels Glossary clarifies hotel and revenue management terminology. Upgrade – Change of room status to a higher rate and standard, Upselling – A sales technique where a guest is offered a more expensive room than what he/she reserved or requested and is then persuaded to rent the room based on the room’s features and benefits and his/her needs, Wake-up Call – A system to awaken guests at a time requested by them, Walk-ins – Guests who arrive at hotel without prior reservation, Walking (a guest) – Turning away a guest because of a lack of rooms. Inside these four phases there are fundamental mission related to guest services and visitor accounting. Upgrade – Change of room status to a higher rate and standard, Upselling – A sales technique where a guest is offered a more expensive room than what he/she reserved or requested and is then persuaded to rent the room based on the room’s features and benefits and his/her needs, Wake-up Call – A system to awaken guests at a time requested by them, Walk-ins – Guests who arrive at hotel without prior reservation, Walking (a guest) – Turning away a guest because of a lack of rooms. for ease of identification, recognition and use. The bell desk maintains a strict control of such guests with definite policies to guide them. 1 Front Office Terminology 23APR Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. These terms are often found in (1) nomenclatures and descriptors and (2) treatment plans and patient records. Do privacy issues outweigh the important benefits of Aadhaar Card? Microsoft Word offers no built-in feature for creating a glossary, but don't let that stop you from defining terms in a Word document. Cancellation hour – the hour after which a property may release for sale all unclaimed non-guaranteed reservations, according to property’s policy. Glossary of Media Terms Advertiser’s Copy: courtesy checking copy sent free to advertiser by publisher and reported in audit to arrive at a total distribution. FRONT OFFICE GLOSSARY AND ABBREVIATIONS A AAA : American Automobile Association ABA : American Bus Association ABS: Australian Bureau of Statistics. Cut-off date – the date agreed upon between a group and a hotel after which all unreserved rooms in the group’s block will be given to the general rooms’ inventory for sale. Occupancy – The number of saleable rooms occupied by guests, Occupancy Report – A report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day, Outstanding Postings – The charges and credits awaiting entry in the guest folio, Overbooking – Booking rooms that are beyond the hotel room capacity, Package Rate – A rate quoted when there are events in the city and includes the price of access to the events. Trade Rate – A negotiated discounted rate with trade organizations that guarantee a minimum number of room nights, Transaction – Exchange of cash or credit for services purchased, Travel Agents Rate – A negotiated rate for volume business through travel agents, Travel Writers Rate – a discounted rate to encourage them to write about the hotel and facilities. Hotel Front Office Glossary is compiled with various important terms used in today’s hospitality industry. What are the positive and negative impacts of GST? India- China border tension - Is it a sign of a war? Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Some huts or cottages have independent mini kitchens. The OECD Glossary of Statistical Terms is one example of such a glossary database, though others have been developed by Eurostat, the United Nations Statistical Division and the International Statistical Institute. Hotel Front Office Glossary. Tourist Huts – An independent suite A negotiated discounted rate to attract diplomatic business detached from the main hotel lobby. Daily Sales Recapitulation – A transcript of all sales of the hotel, Day Rate – A rate for guests who are not staying overnight, Departure – A guest checking out of the hotel, Diplomatic Rate –Do-not-Disturb – A guest requesting not to be disturbed, Double Occupancy – Room occupied by two persons, Due Back – Cash amount owed to the cashier, Due Out – An occupied room expected to be vacated, European Plan – Charges for the room only, Family Rate – A rate found mostly in resorts for families on holiday, FIT – Free Individual Traveller, an independent guest, who books the rooms directly in the hotels, Floor Limit – A limit assigned to hotels by credit card companies indicating the maximum amount in credit card charges the hotel is permitted to accept from a card member without special authorization, Forecast – A studied anticipation of room business, Frequent Traveller Rate – A rate that gains discounts for frequent use of the property under a Frequent Traveller Program, Front of the house – The functional areas of the hotel in which staff have extensive guest contact, such as the food and beverage and front office, Government Rate – A negotiated discounted rate with government bodies for their travelling officials and foreign visitors, Group Rate – A discounted rate for groups in view of volume business, Group – 15 or more guests travelling together, Guest Folio – A master bill of a resident guest, Hotel Federation Rate – A courtesy rate to all members of the hotel federation, Housekeeping Status Report – A report prepared by the housekeeping department indicating the current housekeeping status of each room, based on a physical check. European Plan (EP) - A billing arrangement under which meals are priced separately or room only plan Account receivable – Amount of money owed to the hotel by guests. Kitchen / F&B production department chart not only provides for a systematic direction of orders, but also protects employees form being over directed. ",,,,,,,,,,,,,,,,,,,, 32 Dr Lal Mohan Bhattacharya Road, Moulali, Kolkata, West Bengal 700014 India, Account Balance – Difference between charge and credits in an account, Account – Summary of all cash and credit transactions, Accounts receivable – Amounts due to the hotel, Airline Contract Rate – A special negotiated rate for airline crews, All Inclusive – A billing arrangement under which room charges include the guestroom, meals, beverages and activities. Different Types of Guest Room Cleaning Agents / Chemicals (R1 to R9), Kitchen Organisation Chart / F&B Production Organization Chart, Account Balance – Difference between charge and credits in an account, Account – Summary of all cash and credit transactions, Accounts receivable – Amounts due to the hotel, Airline Contract Rate – A special negotiated rate for airline crews, All Inclusive – A billing arrangement under which room charges include the guestroom, meals, beverages and activities. commercial terms (Incoterms) Consignataire => Consignee Consignation => Consignment Consommation => Consumption Conteneur => Container Contrôle de la qualité => Quality control Contrôle des stocks => Inventory control Convoyage => Shipment Convoyeur => Carrier, forwarder Coûts de distribution => Distribution cost Coût de maintien des articles en stock => Carrying cost Cycle de … glossary databases containing definitions of key concepts and variables covering a wide range of statistical concepts, etc. No other dictionary of computing terms even comes close to the breadth of this one. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. Etc. Paid-in-advance (PIA) – A guest who pays his or her room charges in cash during registration. The term "front office" originally emerged in the law enforcement field in the early 20th century. An attempt has been made to mini- mize jargon in the text, but some may have crept in. It can be defined as a front of the housing department located around the foyer and the lobbyarea of a hospitalityproperty. Sold Out – It is a status in which all the rooms in the hotel are sold, Support Centre – A hotel division or department that does not generate revenue directly but support the hotel’s revenue centres such as food production department, housekeeping, accounting, engineering and maintenance and human resources, TDD – Telecommunications Devices for the Deaf is a specially designed piece of equipment which looks like a small typewriter. There are specific products which need to be used for each cleaning requirement and these cleaning agents are given specific codes eg: R1, R2, R3 (The letter 'R' Stands for 'Room Care'.) systematic process in which the front office accounting staff identifies Tourist Huts – An independent suite A negotiated discounted rate to attract diplomatic business detached from the main hotel lobby. Late Charge – Amount posted to a guest account after check-out. This decision may also be influenced by the ease of making reservations and how the, 10 most offbeat places in India you must like to visit, Budget 2017 - How it will shape India's economy - Comment, Cocktail service and reception packages in Banquets, Demonitazation - What were the gains and the loses, Did Ball tempering issue derailed the reputation of the Australian Cricket Team ?- Comment. The chart shows that each employee should take orders only from the person directly above him / her. Account receivable – Amount of money owed to the hotel by guests. If you come across a word or phrase that you either don’t understand, or that you think should be in this glossary, please let us know and we will add it. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Guaranteed no-shows are not to be checked into the PMS to capture occupancy. Your email address will not be published. Account payable – Financial obligations the hotel owes to private and government- related agencies and vendors. Front Office Department is the face and as well as the voice of a business. Front Office Glossary [FOG 157], Self-registration – A computerized system that automatically registers a guest and dispenses a guestroom key, based on the guest’s reservation and credit card information. Front Office Terminology ... Housekeeping Terminologies Pool & Spa Glossary International Cookery Food Equipment Glossary French Culinary Terms Restaurant Glossary Restaurant Menu Glossary Bar Terminology Beer Dictionary Cocktail Glossary Coffee Glossary Tea Glossary Whiskey Glossary Wine Glossary Cooking Basics Herbs & Spices 223300 HH oott ee llMM aann gg mm nTT rrmss dd GG s … Late Check-out – A guest who has requested a departure beyond the official check-out time of the hotel, Left Luggage – Guest baggage that is temporarily kept with the hotel, to be claimed later, Master Folio – Common statement of account maintained generally for groups, Modified American Plan – Charges for room plus breakfast and lunch or dinner, Non-group displacement – the turning away of transient guests for lack of rooms due to the acceptance of group business. Hotel for a career as a front of the housing department located around the foyer and lobbyarea. 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