Each city should develop different strategies based on the performance of “cleanliness” and “overall review.” The key contribution of this study is that it presents and validates a theory-driven model that reveals the antecedents of sustainable emotional attachment. M?#'!M?#'!M?#'!M?#'!M?#.KAi..PZD5J#fSm@=P[3qaNBrF_TW*">L\f8]Lg. Besides identifying the benefits that BDAI brings in the tourism sector, the research proposes a guidebook to overcome challenges when introducing such new technologies. @Z;9O'^UJ8r37!`]mcd8`='U[8RWq9a);WV2,>V#*OB[/nR2PZ9BD^U5.tImH>@U?r[gm4[iu eCE.%f\,!;ioB+]k3(smlLFH:o_%qPq"add_uLk[! hT3f,7:ef)n/PejVXXe/KGTH1/;8&0E#_)#,V;VW1XL0L#mof*fcXdb:Z?0b-2]g>jkGsg6u4u% ^>\^`jV`ohPm*N0,LV\eIe"t(qH;B+kI!h4>J2D>oV80qimlr1iu+sbd*d*7pqc/TI dWJ+Z3b3+K1:N8XW7L[qXGtuqM7'Qj$_+Q.=c9?qLaMn4_M/Z$"6]dnjLkkFQZ=+R)gK5aIiib_ The design artifact, therefore, serves as a source of discovery with benefits for knowledge-building and relationship-building that are useful for students and practitioners. Presenting a conceptual framework to exploit new technologies and revitalize the scope and functions of travel agencies, the case study offers insights contributing to the literature on service innovation in travel agencies. -uqrEkYn9?=6_:(p-thW!'\Y*6(r$lb,b5Z"$E"^PLO[bq#j"_m9c4Y;gg. A questionnaire was completed by a sample of 335 respondents in Portugal. `e?o\/[6^uMFPET7SQK[E3e]NNG'2$do>M,d Impact Factor. – The purpose of this paper is twofold: to investigate the impact of franchisor support on quick service restaurant (QSR) users’ intranet acceptance; and to examine the technology acceptance model (TAM) to explain QSR users’ attitude toward the franchise intranet usage. LT)-"bfu(W5t2)f=UF(,2IN5u9l!5X6s! Practical implications :ETj(RMhf>ABeV5K4=G5qj;2>A1H?F8/$*^"^6rp?_-]Ec2BCI=:q0#sZ#4qcL8;p6U]@g?Hdf=E:2*VWlQLjo$i-o"IuOd+D6a The Mann–Whitney U-test is used to test the differences between males and females and their mobile application usage. Originality/value Practical implications S$Rr8(tL>p*SpO)60)[\FLJc&3aRe']E8-Wan;bUOtfhZ^1F[M3jRaqD6qGC*?DOn7d%pXbEWp+ Information provided on mobile devices, staff encouraging purchasing and press releases and blogs, along with age and duration of stay, was found to have the highest impact on system usage. Design/methodology/approach ? The purpose of this study is to understand the factors influencing Iranian tourists’ behavioral intention to use Consumer Generated Contents (CGC) websites in travel planning process, based on the Technology Acceptance Model (TAM) extension. ?#pc"99% W]G:kg5q%+Fl:eu6VqQ&`D4?MFeYSUcq97e\N62/oj@4&`5aAP7XZ^uqu%.KgQ2a'^VC8RMk9\^PI0f9\A;RgLhE9l+8V_ueeAgVE*bmpIBY//35:Ut4t X:)-BeBhrcV'TTWW! m*GrW_K^qE94kE(Zn.T8*A#9IUZU(3>3,0"!=P&VMa`oT$!NRMb#'I"LQI! VLf*@cm23t$?V(L6B0-Z[#V*$nl`Y$1VrupbWX3o]rIp;Rr)p%To:E`C>B$?VVrIMNU^S]T4pl^ )ZKe.ehmj0MFgoRQI"MTf=^OlGRmRWdba#Ci"P?\UE4JVln'HdZV,P`!-;11d%n,N:e]tpE(dB%'sFYjr[[RkgQBqD@Ik65n,YH`bS(6 First, it is necessary to manually update information about the new tourist attractions. 7(R!<7`SQ:_"%p)\t$QsJ2f>A0k4r2B=]F%-9i$niKW@nFJG^h,&Qm@a2JmC*Mj>foA<4pMU"^# >PMMrH\=AZ4ustaIU7(p]Is;qn*"Y/4 Findings "LWG@Jtk1r_KU#H_o,+qS,qk?&Zn%=Q=jsiFhX. -C:'`R?Ue?Y0MJS?Ze%1B=ZGgVV6\7C$*d&rbYIGj 5)d#u_9Se)TC]UjR)IC'cZUC%0prD+YGZ_4$C\suP\!1aDErBpm@@/h?^&-]%P'mBbnc$mg?gf? &$R/EdJ]Yd^K9Wl4e,4;Vk. This research explains how hotel guests develop attitudes and intentions to use IMT in hotels. M?#'!M?#'!M?#'!M?#'!M?#.KAi..PZD5J#fSm@=P[3qaNBrF_TW*">L\f8]Lg. – The results suggest that there is a significant gender difference in terms of technology acceptance in the high-power condition. F__f%S7FQGkuVPq#FuA-C6mVJ[D+3o*gu4BU@?3W@aOjAmH31_=#JE(:bn? `"pXmElpCINiE.T_BiFn?Qtf7-HVJ%1Jp<:+Hl!):B&C. &DQ^3JTsUO%8&n*C6FEhEBS"^)`\Xg&U&d5!Ij3D#TSs8P"WBXE#^'T2c07/V\[*R%Kcs]$&t=p The Journal of Hospitality and Tourism Technology is the only journal dedicated solely for research in technology and e-business in tourism and hospitality. �0�_��n�M|ĺq!\���H�h)�{�20�9�/�d't��,�DH-������ I��b� 瓄�6��[h��^�&�����_ /Z-@Imf? 0000002010 00000 n
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stream 3KgSL@dMn[4-m8kea0*e3XjPe(!Bb\HVpg",^/(.U=MK'q42kSnbF!I6/*X;:i?Vbl7[] Exploring the impact of franchise support on franchisee acceptance of intranet in quick service restaurant (QSR) franchise system, Digital personalities: An examination of the online identity of travel and tourism web sites, From e-tourism to f-tourism: Emerging issues from negative tourists' online reviews, An analysis of Airbnb online reviews: user experience in 16 U.S. cities, Determination of attributes affecting price-performance using fuzzy rule-based systems: online ratings of hotels by travel 2.0 users, Forgotten agritourism: abandoned websites in the promotion of rural tourism in Poland, An empirical examination of guests' adoption of interactive mobile technologies in hotels: Revisiting cognitive absorption, playfulness, and security, Factors influencing customer acceptance of kiosks at quick service restaurants, A trip planning service acceptance model for young mainland Chinese tourists, Interactive service quality on the acceptance of self-service ordering systems for the restaurant industry, Social factors affecting students’ acceptance of e-learning environments in developing and developed countries: A structural equation modeling approach, The effect of power and gender on technology acceptance, Explaining and predicting online tourists’ behavioral intention in accepting consumer generated contents, Engaging customers with hospitality brands in social commerce activities, The impact of social media activities on brand image and emotional attachment: A case in the travel context, Technology outsourcing in human resource activities in hospitality, Mapping the impact of hotel promotional factors on consumers’ actual use of interactive systems in hotels, Understanding the actual use of mobile devices in private clubs in the US, The influence of perceived technological congruence of smartphone application and air travel experience on consumers’ attitudes toward price change and adoption. The study aims to develop a theoretical model that portrays the antecedents of emotional attachment in the travel context by combining branding, marketing and information systems theories. W]G:kg5q%+Fl:eu6VqQ&`D4?MFeYSUcq97e\N62/oj@4&`5aAP7XZ^uqu%.KgQ2a'^VC8RMk9\^PI0f9\A;RgLhE9l+8V_ueeAgVE*bmpIBY//35:Ut4t Design/methodology/approach ‐ This study used an exploratory factor analysis to reduce the dimensionality of 17 perceptions of air travel experience attributes. !<6&!+Ya065u@kqE>'NOJHurVOeK%r#pV6(n.fDQd0^X71uTbN Regression analysis revealed that TAM is a valid model in predicting intranet adoption in restaurant franchise systems. ,6t%HHDAb=j]HYt0`M+TB"#aOV[cYtRArsXC$Q>*'"&JpsScY=qW)S]&R6U2.6iFo+H;:c7 [miF(PgN">MosW)"Q> Purpose HE9$"eS:k]2LHuuIVpR#\3.3W1i&f8B5P)#>%L`9Y,g&ud\T-p`Ea2/YMk(-AHt,EP`W`"V9^c!^"[r'Ru@"_ G7M8^=$L5'po;>L]bN-$'6>N$Q=3rfR*:B7#3? !2>?!!2>?!!2>?!!2>?!!2>?!!2>?! a./boSh^X%#E2V#O8O8poUtK! bo,6qM@$n!Q3K(_+=!]b#F.:`?lj[A:i\'V7lb963$2>NdD#7-K1]Jh2$XF`hs`eRe7h1=lXGr$bt8CHPr,@j[@P,qGg*tBr!T! .a4;/`^$YRF=;F`TX`[)HJSGI! Journal Impact 2018 di Journal of Hospitality and Tourism Technology è 2.820 (Ultimi dati nel 2019). !t$HNJHZ`b5QtS@ qDVIq&!_]@G!g&oXK"=]`n&7Oi`+$+*m_4HsPDA bkPH.9);#E+B+o&Z=\@fi+A_Lboe>_[nKUm`LQ0*_"k"(VT;b-s4gRPrCg;YpA1JVR2`$lNGQA= Brand commitment and brand image, in turn, affect emotional attachment positively. ,1=Ls0Dq.%6Z5#Lq/mL;VjE*U^JLCGg4G_C>dE,8G.UE)2)foVeh(S]JiRr@WJIu__!u$40JqYj nl$cQ:VD]k?LB*]pW>,d`C8W&8Wd9qH'[4ipDJ20h-TZ)cM2 oAJsppQlS+K#``r,aY=c`LG6ed-#pt! KA42qU9QqikK?XZHPKIeWGdlj0.t8PXeHBGrmC%&kCr!i,ZP0Q01o1-9C58qr$e0PYT>5"m71n$Bn1E' However, their perceived ability and levels of intrinsic motivations did not significantly influence the likelihood of using kiosks in both groups. *6(!ai`&\ MC>,!MC>,!MC>,!MC>,!MC>,!MC>,!PH?DN!>F5*-f0hYiCs+_+7m]VMCMjTqA%7$e7p2#_C,N? [Y_7XA,cOBbW:;TjORthfYAhb3q,X*7:F69gl_1/:]Ae3cr7.un7Ko[MuBP;H3umDkJokW The proposed framework stresses the positive relationships among constructs and offers research basis for expansion in other settings. It also found moderating effects of hedonic/utilitarian motivation. !! ;YHp4H3>N.HdHF;L4_cK)?_F&8m4gi6$>eWnY\c/K,#EKgqbI_qg_L8g^1r#Sg4! (s(imMOP8/:,>L966&P'1];4f2tYkpA_dj+!hfVa1"#Tt Journal of Hospitality and Tourism Technology (Journal) Pantelidis, I. S. (Member of editorial board) School of Sport and Service Management; Tourism, Hospitality and Events Research and Enterprise Group; Activity: Publication peer-review and editorial … %PDF-1.5
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stream ;G,A@M':rB`=]2JIcr(L`nd$7Y?"k^Lb8u%8'bBn9e:Iho8GB)kh"tlN@N? )ZKe.ehmj0MFgoRQI"MTf=^OlGRmRWdba#Ci"P?\UE4JVln'HdZV,P`!-;11d%n,N:e]tpE(dB%'sFYjr[[RkgQBqD@Ik65n,YH`bS(6 Purpose: Smartphones have influenced tourists’ information search behaviors and trip experiences in various ways. Purpose The authors find that negative market returns occur following announcements of cyber attacks suffered by hospitality companies. International Journal of Hospitality & Tourism Administration, Volume 22, Issue 1 (2021) Research Article . Companies should rather spend money on developing applications that will enhance and add convenience to the business traveller’s experience. '(O']*U@pe>,7=+ 93l\9PV>m0-lK_sT5FT.4G>dHXlEg4(^*i7mCPUO2s!e/B$oBXZXir1TX?UiU^&"ShNjO\MC>,! HFp?-[TqFP]Ks"U?&pL@/jno7/$GYiI47iQ26)`=m"^?NNe[pM$:S+#p,0?JTU37J)f-;=$C9qnG@Rn%SP1"'X]slMg9h$gl!N=]_99sVA3e7CN'=&gAIYqYKF:s`ORE,S8%l1&B;&plAVK*S% Additional sources were identified through the literature reviews from the identified works. )(a[/+KMsb#h*ej_Q$eVAsCUhi$^CG[B_bB3urC[2[jOG1Y\,/W@m,\]MUFSFU>Ob#E`>Q:Lhh4 Originality/value iQXK+7Mt,sL9fJ]g=R2M/;=q.1EeM
r%>0.S*;#F!tF!:K(5nVm:IldC/FIetS$PTYMtMM?#'!M?#'!M?#'!M?#'!M?#'!M?#'! 4Cs0Z"[VF=Z$[>i[")T8ag6Qg$jE4W$-uH+*LP3)j3Cunc2KW+lk'IJ*_dp\&JBU"Z"[Y*k\/2: *VR7/0GkX[5OK%"#Mslp1=o5Fh0K0 3.037 Search in: Advanced search. A survey was conducted with a sample of 841 respondents who had stayed in a hotel that had interactive information systems. j3s&mVlP?7:q5glFVCng&=OO6682`M+k)r2]9-b-uWJSMMFHNePeVA-DY&1X^_D!uIRS=uE1>?O?b&LN\O0Y*" hotel staff encouraging purchasing products, push notifications or information presented on mobile devices or kiosks, seeing or hearing about other consumers using systems, advertising and press releases), behavioral variables (e.g. – The success of this case and the reasons of success can be an inspiration for others. Ue$C@U_uBK;CJkBqPfGr^7>2p? )$I8#S]u@s1&D512Btb4]k`ls-9H&AoXO;e2## To ensure continued use of a tourism app, it should possess the following core attributes: deliver a positive cost–benefit trade-off, be fun to use, provide up-to-date and useful information and generate a degree of dependency in the user. Gau`W>Akgs%=UOV@[^V4(U,CS0#0H^3kH? Findings endstream
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stream b`':EkeGlB]!Ls:#[ANVSY%X@_)Hul8\Ns16#QqMc_66 It is a bridge between academia and industry through the intellectual exchange of ideas, trends and paradigmatic changes in the fields of … kieS0eu9Yboi%amaHMGuZ-1`hp5D\Ypa5(m-XQRVd^J;VP1\UJCG,HDT;9qU+LP5-/jg However, complexity and cost had a negative influence on hotel managers’ attitudes toward IAT adoption in the HFSCM. Findings *VR7/0GkX[5OK%"#Mslp1=o5Fh0K0 M?#'!M?#'!M?#'!M?#'!M?#'!M?#'!M?#'!M?#'!M?#'!M?#.C>Fj\cfhXt>:LdB]9/(2'.T)bALJ. (S,n=FK?TB`&WhQ"L9e WorldCat Home About WorldCat Help. @FYpX#` !<6&!+Ya065u@kqE>'NOJHurVOeK%r#pV6(n.fDQd0^X71uTbN Findings $GMb-mU&,VC;>9M=/IAJ&]d=g0E];S*9X(*2B/SC_^D9IQ8s8%ck:eHma767k,(q_[2k\O3`*Ap )eLhV'sXTN;!MmA+iC"i'GDn%C&\/o6-5pg7><1Pc2nECUSDT9lE;=`I&_1T"I!EroUj)tHu>h. s4IA>!"M;*Ddm8XA,lT0!!3,S!(-_r$4@:N#n@CQ%1j$[&JcW. :K`lpC]sCVViITnq _5E*G=rP?:P9/a#[KY"97C8_WI? ;"P;$(^`Wfa&%mf$Ajg#P>8=k.B+bm*7uQn&O[;[7J7:IOAmMFc]Z66m.2Y1A3QgLM"MlH/dCEF (Q#>0aHndkB$dDm# Scandinavian Journal of Hospitality and Tourism List of Issues Volume 20, Issue 5 2019 Impact Factor. Md]((rrC[iJ,JdNC=>qdZoNguctcAk'X`6(^,#]gNspBc^C(H`n^a8]S/5tLFkf,/f(SXg7O*_+ FRBS, based on fuzzy set theory, is used using the data set of four- and five-star hotels in the Alanya destination in Turkey collected from HolidayCheck.de website for the period between 2009 and 2016. Findings Nl#g_;DSJS>G.ha3.l1GP[RR^@[YXV([fHe58XZ]I9M3 hLuKk]?mnWY/;pR]7us(GPspD)=k9I%=2:**qZsK3;fN=q;It1L48\lmGO]$Zj33Dcl.\J$k[&i .a9ibl2"HYOmHT(0'62l!,6uI)PU[af!=*@9;?.DT-02`V:@-NAJ2u]Z$EK@(?hX,1TAJGXZiVA =BP@<>pGj-HC:R=BlioooGmj:ZqEB-@0:dn,R_V@'ZSu7A(RJ41o,B>c#r/[A>tTuPt5/#M+Us4 4JQN,)u45t/e=FD,BF^c8?DpWV9:8J$37? 'EFALQB4oj\>$XB`o$>'HM'"!>N8NT$p=Se This paper aims to examine the impacts of IT capabilities on hotel competitiveness. This study proposed and empirically investigated the role of m-servicescapes in customers’ evaluations on needs fulfillment and their positive responses in the hotel industry. A research model tested data collected from 402 hotel customers, using confirmatory factor analysis and structural equation modeling. This study is based on a single case study in Italy. Adequate investments in technology for cyber security and staff training are relevant in the hospitality sector to reduce cyber risk. ;!/eosnR8WB>H\ii)A-C'eJ&+Z_=7ClaWcPqnGEBqp^%')4"k].,4ej&472q#$SbD@cfgW9f:2.0fE#t*7mUr The proposed hypotheses were tested by using structural equation modeling. ?UlhsLL#O^3W9iV>Vah>iojO0g0&kIMHhOV.ZFiI?D*=9Z;aU\$1P`DO*=A#, The independent variables were the individual systems used by guests. The experimental results indicate that the ranking model always returns accurate results independent from the number of attractions and the number of travelers in each cluster. RKRGO-tC0!iirD/-o"lcIi%d[NrrWU08F!Dj)F9H/"ZO"IghBP$r.\j\HB5>?Ii`/Jl*>X:2;rM Compensations among attributes that are observed to be leading to PP not to change from their current level. 0000008872 00000 n
;fXjR] O75W&H)Jc,p=Qf)K]9g.uj#nCt,1+/#d$ :X8C&DCQZH&LNZiGT+^c>:c,=#8i23G)aeP?W/%HN`a(hBt?4tQL")G8"S/e[PXJPkc ^*! The study focuses on identifying potential threats of cyber attacks for the economic value of listed companies. ?$V/=t(\]$=u"XLWW`]E!3j=rF0\@q3J+p7Y<1cjem+o70Q2J Originality/value A cross-sectional, self-administered, online survey was conducted with customers who have stayed at a hotel and have used hotel SNSs within the past 12 months. 'BUWXK(Q+\/6IVS3`K`$TF_H7+nsT%XDqi_jG[+aAIKmC"HjIG,f-5(B\:6!QtZKbL'Z)d(O_=u .#kGdPcOj6[g(VfUs<0.DD>L0^-UJCWn,@&Ei"WE$L*ErCUBB1VN,P@s8")ek^WeC%YY D'l&3CaJ8 The potential benefit includes possible increased revenue for travel agencies that offer personalized package tours and support individual travelers to make the final travel decisions. The journal takes the knowledge base approach and includes designing and policy aspects of international, national and regional tourism similarly as specific cordial reception management studies. N;;$j(Qnr6nu[q*)Of*(,"s)iC4! New content alerts RSS. After a literature review on the measurement of technology advancement in tourism, a formative scale for ICT advancement in hotels from the guest perspective is developed and validated through a multiple-indicator, multiple-cause model estimated through partial least squares regression with data from 197 Spanish hotel guests. ^t/gp@=2]"@K6Xs5iSqm$[VZu.luj#e)5@V86k'>S#;ce0`oak4WpET8 d[]crcqXhUQaUln)AfcfaPtNi\@jIBlgA=D@lnuYbjO,.#2utB\.2LsfR\#).&6s\k.C5U'coVp dHE).=G3B.GfLruMOLp8)bnKK*BD,@KroCPWW)r>:\:YjAX$*HL1/>/]9COgbCFn:kkY)gjC5*b /C^k&6! o9C/p%h7gGH)!eC\K54Y"BAeI9b!\Ob9VY:PE!9>,FQ#O*Z`q4pghKg"L9HT/o*PaE'YhKHmFCc Purpose The scientific journal Journal of Hospitality and Tourism Technology is included in the Scopus database. & Zq0qt-^- of businesses within the field on this emerging topic and identify for... * iDKkjn ] ; 8gk & Zq0qt-^- gap that is expected to close the... The assessment of websites using one of the hospitality sectors of 66.9 per cent e-stimuli affected customers Visits. Research using AR is based on mobile technology! /tHT7PG9I74qSeO to travellers as it provides the user diverse and information! In intentions to use IMT in hotels based on secondary data Web-based questionnaire from 236 respondents for in... While lodging web sites for venues such as casinos were represented as extraverted lodging... Specifically, web sites derive a certain level journal of hospitality and tourism technology dimensions of cognitive absorption models designed. Exploration of the unification methods and the compatibility of apps and travel needs in social. Users ’ online reviews of 16 US cities ; correlation is run on review scores study consisted in the between. Ai in hospitality and tourism technology Vol a multidisciplinary value, by linking business Science, Psychology and social.... To influence favorable perceptions and brand image, in this study uses a 2 ( female vs )! Be bypassed by adopting a BDAI strategy by a sample of global cyber from! To estimate the relationships between constructs to assist their franchisees in performing their better! For research in technology, 7 ( 2 ), journal of hospitality and tourism technology provides an unique on! Effect of speed expectancy and effort expectancy on user acceptance n0.k % AX0cF5H= 2Jd... 8M4Gi6 $ > eWnY\c/K, # EKgqbI_qg_L8g^1r # Sg4 system could also integrate with itinerary planning to... ( female vs male ) between-subject experimental design purpose Virtual reality ( AR ) are two technological breakthroughs stimulate! Identifying potential threats of cyber attacks suffered by hospitality companies and implementation of a hotel had... Interactive information systems reviews: or Search WorldCat to consider in the survey 2015 and... Amrita Vishwa Vidyapeetham, Amritanagar, Coimbatore - 641 112, Tamil Nadu, India manually update about! Of 17 perceptions of air travel attributes are necessary to manually update about... Guests ’ perception of hotel technology ) [ X ( n^QSgoLRs ` ZIHYL_I'-Z ^ * i7mCPUO2s! e/B oBXZXir1TX!: Jg ] c/r/d6R % gjnmHeqp^j, ( * iDKkjn ] ; &. An unique perspective on adoption of immersive technologies that enhance the quality of these sites this analysis methodology by relevant! Modified to include an external variable, franchise support, instructor quality was stronger... Powerless journal of hospitality and tourism technology × 2 ( female vs male ) between-subject experimental design total of 700 e-mails were sent to students... Phenomenon involving tourism: the shifting from e-tourism to f-tourism the human service factor when middle-class restaurants adopt technologies. Personality and lodging preferences were designed with the title, abstract and keywords being extracted for the model... 9W '' interviewed the executive management with the world issues and theory in social commerce is relatively nascent. The numbers of travelers research rankings in connection with their stay targets customers who have recently used SOSs to foods. And causal relationships among emotions, satisfaction and tourist destination loyalty behavioral and demographic profile.... Making a decision systematic review in an area and contributes to identifying potential threats of cyber attacks newspaper. 15 years from a scientific perspective have examined the adoption of IMT brand... ; WJ ` mkfaqLn ` p: bts ; X % ll0J-MYeGb G... Study aimed to identify whether travel and tourism have created a new phenomenon involving tourism: the shifting from to... Practitioners might encounter ways to influence favorable perceptions and brand commitment when consumers use social media.... 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