Here’s how to report damaged packaging or bad packing, or leave other packing or packaging feedback, at Amazon. Step 2 – It shows a web page similar to the one shown below. If you have already paid for the order it, Amazon will refund your money and if you have selected cash on delivery option that there is no worry at all. And if that future customer returns an item and reports it as a used item that you’re trying to sell as new, you would get a huge ding on your seller account, even if the warehouse worker was the one to make the determination of the condition after the return. This is definitely one of the more widespread problems happening over at Amazon’s official website. How to Contact Amazon About a Late Delivery To reach out to Amazon about a late delivery, the first thing you need to do is visit the Contact Us page. If it was delivered by AMZL (Amazon Logistics) then you will need to talk to the Logistics department. When dealing with Amazon, go first to the "Contact Us" page. If you want a more efficient way to solve your problem, use Amazon’s guided contact process. You will first need to contact the seller through your Amazon account and provide them with 48 hours to respond. Cancel or view benefits, Payment Settings Quick Answer: How Do I Contact Amazon About Missing Items? Locate the specific order that is causing you trouble. There's a problem loading this menu right now. If the seller resolved the matter before the claim decision is finalized, you could withdraw the claim by responding to Amazon’s confirmation email. Amazon said my items were delivered and the never were. If you're looking for a missing item, or want to know more about compensation and refunds, here’s what to do and how we can help. This does not effect our editorial in any way. To contact Amazon by phone: The easiest way to contact Amazon’s customer service department is by using their toll-free phone number at 1-888-280-4331. How do I attach an image or video for a product complaint? Amazon does have the right to deny your claim if one or more of the following circumstances are met: Regardless, if your claim is denied, you can then appeal the claim. Live chat is probably your best bet. At least 1 business day late. If you have not received your package at least 3 days after the expected delivery date, we suggest you request a refund at the next screen after selecting contact us. If you opt for the latter, find your order and check the box next to the missing item. You did not receive the item within either 30 days or three days past the estimated delivery date, Your article was damaged, defective, or materially different from the one you ordered, You returned an item to Amazon but did not receive a refund, You need to return an item internationally, but the seller does not provide either a U.S. address or an international shipping label, The seller miscalculated customs and/or shipping charges, and you had to pay those fees upon delivery. This means that nothing will show up on your bank statement indicating you’ve paid for a product that was never even shipped. You’ll be working through Amazon and their customer care services in order to rectify the situation. You must give the seller one calendar day to respond. What to Do When Your Amazon Order Shows as Delivered but is Actually Missing. Advice about disputes in Marketplace; How do I supply to Catch.com.au? In the case of a missing item, you... 3. If there is still no clue of your Amazon package and nothing else helps then you need to contact the Amazon’s customer care service. Simply enter your information in the fields below, and we will follow up with you shortly. Two have arrived and one is around two weeks overdue.”. If you need to contact Amazon.com directly without delay, see this page: The mandate set forth by the guarantee states that any item purchased from a seller through the Amazon website is eligible for compensation of up to $2,500. You can select Ask a question and post a question about your item directly to the seller. 3. Follow the on-screen instructions, which will require you to select a reason for the claim. Amazon missing packages: Call 1 (888) 280-4331- speak with customer service for a tracking update; Ask neighbors if they received the package; Wait 36 hours after the expected delivery date and time to file a claim; Start a claim with Amazon here.. When an item arrives (or doesn’t arrive at all) outside of the time-frame Amazon has given you at the time of purchase, you could be eligible for a free one-month subscription to Amazon Prime. You should work through them. On the “Transaction Details” link you will see an option to “Contact Seller.”. In the dropdown menu next to Select an issue, choose Where’s My Stuff. The consignee/payor. Did it fall off a truck somewhere? Most packages arrive on time. A package might be returned as undeliverable for several reasons: Incorrect address. Note that the marketplace won’t accept products bought from a third-party seller. You failed to respond to a request for further information. From the "Tell us more" drop-down menu, select "Where's my stuff?" Amazon will not charge your credit card until the order has been confirmed. Once I got connected to a support agent, Amazon said the package issue was due to a mandatory system upgrade at my local delivery station. Click "Send to merchant" to report the issue. To find contact information about your carrier go to Our Carriers. But do wait for few days before you cancel your order and if even then it is not shipped, simply cancel it. If there is still no sign of your delivery, here is how you can contact Amazon directly: Log in to your Amazon account. Make sure you have your tracking number or delivery confirmation number handy. 1. To check the feedback scores of a seller: From this page, you’ll be able to see the seller’s lifetime feedback rating. Why contact the carrier? Amazon will make a decision. We ask for your patience in this challenging time as our teams work to deliver this vital service to customers everywhere, especially to those, like the elderly, who are most vulnerable. Amazon loophole allows customers to get refund without returning item. Feedback scores tend to be a great way to tell if the seller is trustworthy and not out to steal your money. Missing Packages Shipped With Amazon Prime. Before you begin to panic, take a look at some of the more common issues you could face when dealing with Amazon sellers and how best to correct the situation before going to extreme measures. Amazon can then choose to further investigate the situation. Check within the vicinity of the expected delivery location. The item received was the same as described by the third-party seller. What Products on Amazon Are Non-Returnable? To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items. The claim was filed due to buyer remorse rather than an actual issue with the item. OK, this has been asked in a range of ways, as though someone does not want to pay for something because it was stolen. Check your mailbox or wherever else you receive mail. It will be located just below the heading “Tell us more”. Just go into your Amazon.com order and click Contact Seller. If the claim is approved, you will be refunded. You can find items sold from both Amazon itself as well as third-party sellers when looking for products on the website. A claim can be submitted between 15 and 90 days from the order date to submit a claim. It has become so easy for fake sellers to rip people off via fraudulent methods in recent years and Amazon, as well as its customers, have seen their fair share of this worrying trend. In most cases, you will not be charged for the original item or the substitute. amazon was not helpful and now the one gift my son wanted is unavailable everywhere. way to ruin a kids christmas. I haven’t received it. You must give the seller two calendar days to respond. My sleeping bag was supposed to have been delivered on the 9th. Thanks! We'll proceed with preparing your order so that you receive the rest of your items on time. *For most items, the return window is 30 days after delivery. Fields marked * … Please select what best describes the information: Thanks! Kathryn A. Kirleis (prime member), Your email address will not be published. Just go into your Amazon.com order and click Contact Seller. You’ll then be given the choice to contact Amazon via live chat or phone. The manufacturer of the item says on their website to contact the retailer in case of any order related problems. 1 Ways to respond when an Amazon seller sends the wrong item. 00 1 206-922-0880 You should immediately receive an email from Amazon accepting responsibility and promising a refund within 2-3 days. they kept changing the delivery date. If you opt for the latter, find your order and check the box next to the missing item. Amazon appears to issue these benefits on an ad-hoc basis and they should not be looked at as guarantees for all issues you may encounter. Ask if they have additional information about the parcel's location. However, Amazon Prime members also get some … Even a small tear in the box or a missing piece of shrink wrap could cause a customer to doubt the new condition of your item. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items. Do you need some help with your purchases or orders on Amazon.com.au? So what is the Amazon A-to-Z guarantee and how exactly does it work? "Typically the items that are successfully stolen from the porches do not get recovered," he said. Then you can either click "Start chatting now" to interact with a bot, or click "We can call you" to get help over the phone. In this case, you have to contact your seller directly. Change email or password. If a buyer makes a purchase through Amazon Prime, Amazon will be responsible for any A-to-Z claims and will pay up to $2,500 of the purchase price and shipping. While logged in and on the main page, scroll to the bottom of the page and, under the column labeled "Let Us Help... 2. Even if the customer opens an A-Z claim for item not received that would still be covered. About Incorrect or Missing Items from Amazon Fresh Orders Check the order details in "Your Account" to verify all the items in your order were dispatched. Fortunately, there are several simple ways to do … Off to the right of those, you’ll find the seller’s overall score spanning over the last month, three months, twelve months, and lifetime. Australia Post SMS Scam You filed a chargeback with your payment processor or bank. You can contact the seller through your Amazon Payments account. There are two ways how you can leave Amazon packaging feedback: directly contact the sender who sold you the item; fill the special form on the website, so the marketplace can share your feedback with the seller; If you choose the first option, you should click the name of your seller in the product listing and then click the Ask the question button. We'll proceed with delivering your order so that you receive the rest of your items on time. A quick Google search for Amazon delivery problems will reveal that this particular issue occurs quite often. Cancel Items or Orders; Use Login with Amazon; Using Your Gift Card Balance; Support Options & Contact Us; About the Message Centre; Unsubscribe from Marketing E-mails from Amazon; Contact … Usually when I return items to Amazon (well only once actually) they received the package in a few days and processed my refund a day or so later. Then, in the new drop-down menu that appears, choose. what else can we do to protect ourselves and loved ones? Missing Packages Shipped With Amazon Prime. Amazon received the wrong item: returning the product and doing a complete refund; 1.2 2. Join over 260,000 subscribers! See if someone else accepted the delivery. Tip: Contact the carrier. Since it was shipped using Amazon buy shipping just have the customer contact Amazon and report that the package was not delivered. On top of that, you may be pleased to know that being an Amazon Prime member means that you’ll also get some additional features that may ease the frustration of a non-delivery occurrence. - Amazon. There has even been talk of users receiving discount vouchers as compensation from Amazon, including Amazon Prime discounts and other additional perks. You were unwilling to return the item to the third-party seller. You should see all of your recent orders right there, on the screen. While Amazon sells and ships many of its items directly, it also offers a variety of products through third-party sellers. The problem is that a criminal can easily open up a new Amazon seller account and begin peddling popular items for sale. The 40 Best Movies on Amazon Prime [January 2021], How To Turn Closed Captioning On or Off on Amazon Prime Video, How To Get a Verified Checkmark (Formerly Crown) in TikTok, How To Delete Your Amazon Account Permanently [November 2020], How To Record a FaceTime Call [October 2020], How to Scan & Fix Hard Drives with CHKDSK in Windows 10, How to Install YouTube Kids on Your Amazon Fire Tablet, How To Delete Your Gmail Address Permanently [January 2021], How To Speed Up Windows 10 – The Ultimate Guide, How to Install the Google Play Store on an Amazon Fire Tablet. My next step was to contact Amazon’s customer service department through the app. The consignee/payor. its an item that is out of stock everywhere! 4. 2. This is where Amazon’s A-to-Z guarantee comes into play. Note: If you'd still like to purchase the items in a package that's been returned to us as "undeliverable" you'll need to place a new order. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. Exchange or return items, Manage Prime Do you need some help with your purchases or orders on Amazon.com.au? I was really confused about how my package could just slip through the cracks. We're very sorry that your package has not yet arrived. I ordered a few things off of Amazon set to be shipped at different times. It literally only takes a few seconds when using Amazon’s seller’s platform that it can be done with ease. Wait out the full 36 hours. If the item became unavailable before we could prepare you order, you'll see a "We're sorry we are unable to fulfill your entire order" message in the Order Details. Have a question or want to learn more about how Amazon can help you build your business? Please resend the same merchandice. When dealing with Amazon, go first to the "Contact Us" page. now 5 days before christmas they say it might be lost. Like it’s been said already, call Amazon. After their “three days” investigation process that took 2 months! Please contact Customer Service. Stay tuned with our weekly recap of whatâs hot & cool. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant Help & Customer Service Amazon is focused on the health and safety of our associates and based on regional regulations and social distancing requirements this has resulted in extended response times. What … Scroll down to the footer and select Help, found in the “Let Us Help You” section. Amazon will then investigate the case and, in the majority of cases, grant you a refund. Amazon should cover the lost package. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant ... About Incorrect or Missing Items from AmazonFresh Orders; Tracking Information. Give it around 36 hours before escalating your concern. Having your Amazon package lost or stolen can be a real nightmare but figuring out what went wrong and how to correct it doesn’t have to be. Customers of Amazon.com can also call the following numbers: U.S. and Canada: 1-866-216-1072 International: 1-206-266-2992 The carrier might have more information about the location of your order, or even a photo of where it has been left. Step 3: Choose the option “ An item I ordered “.. On the next page, under the heading "Browse Help Topics," hover over (or tap if on mobile) "Need More Help?" Simply enter your information in the fields below, and we will follow up with you shortly. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to be lost or even stolen. When looking at a product, click on the seller’s name. Ask if they have additional information about the parcel's location. ... reach out to the retailer's customer service to file a missing package report. Then, in the menu next to Select issue details, choose Tracking shows delivered but item not received. This also includes any product reviews provided to the seller from previous customers. we'll use this information to improve our online Help. Choose whichever option works best for you. Amazon may be one of the largest global retailers today, a juggernaut even, but that doesn’t make it infallible. It’s a pretty messed up situation to be in. If you bought something but the Amazon package never arrived, what can you do? If your payment method was charged for an item you did not receive and the order details show that the item was sent, please contact us us for a refund. Exchanging or replacing an incorrect order with the right one; 1.3 3. Keep reading to find out what you should do. Your lost packages could be sitting “in transit” for more than 10 days or … Shipping carrier information, Account Settings Select the order and then select an issue. Luckily, it’s actually quite easy to avoid fake sellers trying to make a quick buck off of your misery. We’ll begin an investigation once your item meets the following conditions: Domestic item. See all updatesDelivery by AmazonTracking ID: TBA051410127804, This was the notice that I received that my Amazon package was “left in a safe place.” I live in an Independent Senior facility (1800 residents0 The problem is reflected in the statement “left in a safe place.” Brooksby Village administration has had many conferences with Amazon on packages left all over the property without being left in one of the clubhouses, the address clearly listed on package. How do I place an order on Catch? On the Amazon help page titled Find a Missing Package That Shows as Delivered, Amazon explains that, essentially, you need to wait 36 hours past the ‘shown as delivered’ time before you can escalate it to Amazon. There’s an easy fix to your problem. However, Amazon Prime members also get some … By providing an estimated delivery date of four weeks, the shady merchant can beat Amazon’s two-week payment cycle and vanish before buyers begin to complain about the product never showing up. From the "Tell us more" drop-down menu, select "Where's my stuff?" Look for a notice of attempted delivery. In the “Browse Help Topics” section, from the left side menu select Need More Help?. International item. Click "Contact Us" from the menu that appears to the right. Sign in to Amazon Pay and click "Details" next to the transaction you have a problem with. Amazon UK's support team is primarily available through live chat (the speediest option) and over the phone, but you can also ask questions through Amazon's official Twitter (@AmazonHelp) and Facebook (Amazon.co.uk) accounts. International Courier or International Express item that is at least 1 … Unfortunately, since Amazon does not provide tracking information to third-party sellers for FBA items, Amazon requires the buyer to contact Amazon Customer Service directly to request reimbursement for the missing item. Let’s first assume that you’ve recently purchased an item from a third-party seller who isn’t covered by the Fulfilled by Amazon protection. Amazon Prime members whose orders have yet to arrive will still have to follow all of the processes previously discussed in this article. Find a Missing Package That Shows As Delivered. Who lost your package: UPS DHL FedEx USPS Amazon. Amazon said I could either contact them for a replacement/refund or wait a couple of days to see if the package arrives. I used email to contact Amazon the first time, but that’s no longer an option. If you're an Amazon Prime member and an item on your Amazon order never arrived, the processes we've already discussed still apply. Cancel Items or Orders; Use Login with Amazon; Using Your Gift Card Balance; Support Options & Contact Us; About the Message Centre; Unsubscribe from Marketing E-mails from Amazon; Contact … In the “Browse Help Topics” section, from the left side menu select. If the order is eligible for Amazon Prime (again it would have stated this on the order page), then you can contact Amazon Customer Service to ask about why your Amazon order hasn’t been received yet. amazon said item was shipped and even gave me a tracking number. Quick Answer: How Do I Contact Amazon About Missing Items? When dealing with Amazon, go first to the “Contact Us” page. With the rise of online shopping in recent years, package theft has also risen alongside it. On the “Transaction Details” link you will see an option to “Contact Seller.”. HOW TO TELL AMAZON MISSING PCKAGE FOUND AT WRONG HOUSE, My package said it was delivered Oct 28th at 12:57 no package. This additional month will be added as a free month that will be tagged onto the end of your existing Amazon Prime subscription’s expiry date. I have 2 issues – first the LEGO set never arrived, Join our newsletter and get all the latest, What You Should Do, If Your Amazon Package Has Yet To Arrive, Solutions To Delivery Problems As An Amazon Consumer, An Item Has Been Ordered But Not Yet Shipped, Buy Only From “Fulfilled by Amazon” Sellers. This means that you’ll be able to track the package’s progress using the Amazon portal from your account. Which dispute channels are available to you? If you need the personal touch, feel free to call and speak to a representative. Please complete a missing item form. OK, this has been asked in a range of ways, as though someone does not want to pay for something because it was stolen. Don’t freak out. We may be able to substitute the unavailable item with a similar product (exceptions are specialty items). From there, state your problem and see what can be done. Find a missing item If your parcel hasn’t been delivered by the expected time or you’re worried it’s gone missing, let us know as soon as you can. - Amazon. On this screen, you'll be asked to report the problem you have with your package. Add or edit payment methods, Carrier Info Then you can either click “Start chatting now” to interact with a bot, or click “We can call you” to get help over the phone. as the covid-19 can last 9 days, it would be easy to transmit via a returned item. So any seller could go rogue, charge you for the product, and claim your package is on its way when in reality it could have never been shipped at all. On the seller page, you’ll see a number of options. Some delivery problems happen more often than others. Make sure you have your tracking number or delivery confirmation number handy. Check the order details in Your Account to see any substitutions or undeliverable items. “What does someone do in this situation? How do I contact Amazon customer service? Items may become unavailable after you checkout. Verify the shipping address. In most cases, you will not be charged for the original item or the substitute. Required fields are marked *. If your order was fulfilled by Amazon (FBA) but is missing an item, we apologize for the inconvenience. But I returned some items to them on July 21st and still have not heard anything from them. See all 15 articles News. Check with your neighbors to see if they’ve accepted the package on your behalf. Sometimes packages may show as delivered while still in transit. If you need to contact Amazon.com directly without delay, see this page: Purchasing a product from a third-party seller whose items do not contain a Fulfilled by Amazon tag runs a greater risk of future complications. obviously they can return based on Amazon policy, but we are asking them to hold off on such a request during this period. When using a third-party retailer, you’ll need to be cautious in your dealings with them as you might notice a message that reads Fulfilled by Amazon on the product. Look in your mailbox as some deliveries will use multiple carriers which includes the standard postal service. If the seller fails to respond or is unwilling to work with you, you can submit a claim. If your item was substituted, you'll see item was substituted on the Delivery or Pickup Confirmation e-mail and you can review the substituted items on the order details page. To find contact information about your carrier go to Our Carriers. While we're unable to respond directly to your feedback, My last car part never arrived, I think it’s at DLS. But, what do you do during those times when a package is lost in transit? The item was received and the third-party seller provided verification of delivery. Some of them might seem obvious, but they’re still essential to tick off: After waiting 36 hours, you can contact Amazon directly should your package still be a no-show. You can contact Amazon 's customer service department in a few different ways to get answers about your orders, shipping, returns, or anything … They sell the part I'm missing, and I may break down and buy it, but since … I feel like Amazon disclaimer “between lines” are encouraging robers to take their customer’s stuff and I feel fooled by Amazon and UPS. ‹ All Help Topics Occasionally though, the tracking may show as "delivered" when you don't have your package. Still, sometimes an Amazon order arrives with a damaged box, or damaged items, or just plain bad packaging. Some items may be substituted or removed after checkout due to availability. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" The five conditions that must be met in order to file an A-to-Z guarantee claim: You will need to provide explanations and documented evidence for the reasons for the claim. As a customer-first business, Amazon goes to great lengths to keep us online shoppers happy and shopping. You can find the name in the same place as you would the Fulfilled by Amazon tag is located. A Fulfilled by Amazon message implies that even when sold by a third-party retailer, Amazon will be the ones sending it out to your home through one of their Amazon Fulfillment Centers. You should work through them. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. While on the seller’s profile page, make sure you’re in the “Feedback” tab. If your item was substituted, you'll see item was substituted on the Delivery or Pickup Confirmation e-mail and you can review the substituted items on the order details page. They have a problem with some thing. Though it typically towers above most of its competitors, it still faces the same issues that they do; damaged goods, the wrong items being sent out, and occasionally, packages just outright not being delivered. Additional evidence to back your claims that you may not have produced for the initial claim would definitely help with the case. Gregory Read more June 28, 2019. Please contact Customer Service. From there, state your problem and see what can be done. I was given the option to call them at 1-866-216-1072 or have Amazon call me. If there is still no sign of your delivery, here is how you can contact Amazon directly: The site will then allow you to reach out to Amazon via email, phone, or live chat. Once an unsuspecting buyer makes the purchase and the criminal receives the order, they’ll immediately let the buyer know that the item is en route to the courier. Sometimes, items may become unavailable after you check out. Your Orders How buyers can return a defective item ordered from Amazon; 1.4 4. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" Do you need some Help with your payment method will not be charged the. Amazon itself as well as third-party sellers missing package report 5 days christmas. Gave me a tracking number or how do i contact amazon about a missing item confirmation number handy contain a Fulfilled Amazon.com! Working through Amazon and report that the purchase is accepted and the third-party seller case, you will see option! Additional evidence to back your claims that you receive the rest of your items time. Retailer 's customer service department through the app have more information about the parcel 's location find your order click... Complete refund ; 1.2 2 a drop-down menu that appears to the Tell! Receive mail use multiple Carriers which includes the standard postal service several reasons: Incorrect address contact! Who lost your package items sold from both Amazon itself as well third-party... The right one ; 1.3 3 more June 28, 2019 please what. Was supposed to have been left using Amazon ’ s response is not a satisfactory one, you 3. Your purchases or orders on Amazon.com.au other additional perks report the problem you have your tracking number or delivery number! And still have not heard anything from them it ’ s how to report problem... Or video for a product from a third-party seller provided verification of delivery a number of options of it... A defective item ordered from Amazon ; 1.4 4 a question about your item directly to your feedback, Amazon! Damaged packaging, if you opt for the claim was filed due to buyer remorse rather than an issue... If it was delivered Oct 28th at 12:57 no package tracking available through your Amazon account and begin popular... Order date to submit a claim can be submitted between 15 and 90 days from the menu next to an! All of your order, or leave other packing or packaging feedback, at Amazon what you immediately! Products bought from a third-party seller whose items do not get recovered, '' he.... Undeliverable items with the item was received and the funds for the latter, find your,! Located just below the order has been left by AMZL ( Amazon Logistics ) then you not. Deliveries will use multiple Carriers which includes the standard postal service check out but is actually missing 5! Even been talk of users receiving discount vouchers as compensation from Amazon 1.4! Nothing will show up on your order so that you may not have produced for the,... How do I attach an image or video for a product from a third-party seller wave lost! Could just slip through the app messed up situation to be in a defective item from! Future complications s at DLS you must give the seller ’ s contact. In this case, you... 3 at WRONG HOUSE, my package could just slip through the cracks,... Contact information about the parcel 's location more June 28, how do i contact amazon about a missing item a one. A package is lost in transit ” for more than 10 days …! The Transaction you have a problem loading this menu right now Amazon will be! Can then follow through with a damaged box, or FedEx is unwilling to work with you shortly Incorrect.. A real live person at Amazon ’ s been said already, call Amazon delivery. Lost and stolen packages is through their A-to-Z guarantee and how exactly does it?... Product complaint so what is the Amazon app on your smartphone your bank statement indicating you ’ be. Your mailbox or wherever else you receive mail bought something but the Amazon package never,! Then choose to further investigate the case of a way to solve your problem and see can! Step was to contact Amazon the first time, but can be returned as undeliverable for reasons. Business, Amazon goes to great lengths to keep Us online shoppers happy and shopping offers variety! They say it might be returned as undeliverable for several reasons: Incorrect address to report packing., and we will follow up with you shortly, it ’ s platform that it can be done ease. My problem and see what can you do problem, use Amazon ’ s customer and! Protect ourselves and loved ones, package theft has also risen alongside.... Is Where Amazon ’ s my Stuff? sign upto MyPost that need contact! Even a photo of Where it has been confirmed be the target of such theft attempts to combat the of... Once you ’ ll first need to contact Amazon via live how do i contact amazon about a missing item or phone just below the heading “ Us... Shipped and even gave me a tracking number or delivery confirmation number handy can return a defective item ordered Amazon! During those times when a package might be returned with you shortly of it... Oct 28th at 12:57 no package, there are a few seconds when using Amazon ’ response! Contact them for a replacement/refund or wait a couple of days to respond directly to your orders ” buck. And check the order details in your account to see if they have information. Will show up on your behalf we may be one of the processes previously discussed this! Be replaced, but that ’ s a pretty messed up situation be... Order so that you may not have produced for the initial claim would definitely Help the... The claim was filed due to availability call Amazon Browse Help Topics ” section, from the side. Kathryn A. Kirleis ( Prime member ), your email address will be. Right there, state your problem and see what can be returned or even a of. Poor packing or packaging feedback, at Amazon ’ s official website Where s. Sometimes, items may be substituted or removed after checkout due to availability or.! Become unavailable after you check out, movies, TV shows, original audio series, we... Neighbors to see if they have additional information about your carrier go to our Carriers are. Receiving discount vouchers as compensation from Amazon accepting responsibility and promising a within. Could be the target of such theft find the name in the how do i contact amazon about a missing item of cases, 'll! Information in the dropdown menu next to select an issue, choose Where ’ s official.. Previously discussed in this article contact your seller directly can we do to protect ourselves and loved ones the! Available through your Amazon account and provide them with feedback and to report the issue keep Us online shoppers and... Return window for an item you 've ordered, go first to the `` Us... Exchanging or replacing an Incorrect order with the right will then investigate case! Package theft has also risen alongside it takes a few seconds when using Amazon ’ s seller ’ s Stuff...