Please help. Re: Buyer wants refund on defective item from EBay after 40 days If you refund, your PayPal fees will be reversed for the refund portion; I wouldn't include fees as part of the negotiation. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. Once the seller receives the returned item, they have 3 business days to issue a refund. The seller should address the buyer's concern and offer a solution, such as accepting a return or offering a replacement or refund, within 3 business days. They have to actually open a case. The item was fully working before I sent it 100% and it took him 6 days after he received it to say it was broken. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But there is no obligation on the buyers part to pay other than honesty. Please no low quality posts. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Communicate with the buyer that you've done this. On the flip side, I watch my outgoing packages tracking like a hawk and if something doesn't arrive on time I message people before they have a chance to complain-- a little proactive customer service goes a long way. Buyer opened a case but then went through his CC to dispute the payment as USPS is showing item in transit still so eBay automatically closed the case. /r/Ebay [–]wilmal88 1 point2 points3 points 9 hours ago (0 children). Ask them to hold off if they can, and if they can't then politely communicate with them that they can file an INR. If they've already paid, they'll get a refund. 184 78 Washington, DC . Thursday May 21st the buyer requested a return because buyer claims laptop warranty ... Ebay buyer wants refund after 30 days of purchase.... cancel. Next Last. [–]evan1017-[S] 1 point2 points3 points 18 hours ago (0 children), Thank you I didn’t know about the 10 day extension, it was last scanned on the 28th of December but it’s one state away from the buyer, [–]Warrenous 3 points4 points5 points 23 hours ago (2 children). The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Thank you. If a buyer wants to return an item, all they have to do is ask and if the seller doesnât agree, eBay forces them to do so. If ebay steps in, they'll give you 10 day extension. Abuse will be removed and result in a ban. I didn't ask for a refund, just that they call the USPS and request an inquiry, that way if the package is lost forever they've already got the ball rolling on dealing with it. If you've not received your refund after 6 business days, send the seller a message to discuss. eBay have decided not to face a substantial loss of listing revenue by defaulting any non-adopters to 14 days and buyer pays. In the listing I did state that the touch wheel was working erratically but at the time of testing before placing the listing it was all working perfectly which I also put. [–]barfytarfy 4 points5 points6 points 22 hours ago (1 child). However, if the item's tracking information shows confirmed delivery, 2 business days have elapsed, and the refund has not yet been issued to the buyer, eBay may automatically issue a refund on your behalf. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Get help from eBay. The buyer sent back an envelope containing a T-shirt, so he got himself a £258 pair of trainers plus a £258 refund Robert Barr. EBay buyer wants refund after 58 days. How important is it to list prices like 24.95 instead of 25? Appeal eBay's decision on a case for buyers hi a buyer wants to return after 30 days. After you cancel, we'll let the buyer know. Re: Buyer wants a refund after 6 months!!! It usually takes 3 to 5 business days for a PayPal refund to go through. Thread starter borgs; Start date 2/11/15; 1; 2; 3; Next. Do not PM people. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if ⦠The 14-day part of the refund policy does not mean the item has to be returned within 14 days of purchase. I can live with an occasional negative feedback if the defects are cleared up and the coin is back in my pocket. Sometimes legitimate posts get caught in the SPAM filter. It depends on the reason for the return and the seller's return policy. Buyer shipped item. Sellers can set a longer returns timeframe if they choose. When that happens, the amount of the sale is put on hold until you receive the item back, then the buyer is refunded. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Do not PM mods individually. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." Ebay has been putting a 10 day hold on the case when the buyer asks Ebay to step in allowing more time to be delivered. For items where there is no tracking uploaded by the buyer, if the seller doesn't issue a refund within 3 business days of the item's delivery to the seller, the buyer can ask us to step in for a period of 10 business days after the refund deadline has passed. You are required to accept returns for any/all reasons, including buyers remorse, with no questions asked. If you grant the refund and the item is delivered, your only recourse is to request the buyer pays again. Seller does not respond but updates trackings. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Package still in transit for 14 days, buyer wants refund. Hi , Im a private seller that sold a mobile phone on September 26 2016. INADs are costly and should be avoided. If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. I don't know what they offer. 5 comments. [–]evan1017-[S] 0 points1 point2 points 18 hours ago (0 children), Yeah it’s definitely frustrating that they get the item for free basically. Now , it is over the 14 days in which they must report the item defective and the 30 days in which they should return the item to me . what should i do? Mark as New; Bookmark; Subscribe ; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content; on 01-14-2016 01:33 AM. So frustrating. General Selling Questions. Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? Who pays for return shipping? Selling on Amazon. Today on 6th of November 2016 I get an email from the buyer saying there is a problem on the mobile in regards to hearing the other person . To springboard off this, they’ll remove the defect associated with them stepping in as well. Was the item actually not as described? [–]__banned_ 1 point2 points3 points 16 hours ago (1 child). Wait a few minutes and if it still isn't showing up, send a message to the moderators. The buyer must send the item back within 14 days of starting a return. If you have any scan within 10 days, call ebay and ask for another 10 days. eBay will also consider buyer and seller risk and performance data in determining whether to automate a refund. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Additionally, eBay requires that the seller also refunds the cost of original shipping. After 50 days buyer contected me on ebay email that the watch is gaining time and he wants to return the watch and wants the full refund. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Cost of doing business. If a buyer wants to return an item within a seller's return window, or if they received an item that doesn't match the listing, they need to submit a request to return the item. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. Today, he opens Unpaid Item case?! Most of the time sellers will be able to resolve your issue, but if the seller hasn’t been able to fix things for you after 3 business days, you can ask us to step in and help. Why should I give him a refund when it is quite possible that he has broke it? [–]evan1017-[S] 0 points1 point2 points 18 hours ago (1 child), Thank you hopefully this is the case because the package is pretty close to the buyer, [–]Mostoriginal 0 points1 point2 points 10 hours ago (0 children). One you receive the returned item you have 6 business days to refund the buyer. What happens if it is delivered before those 30 days do I lose the money I refunded and the item even if it’s covered my insurance ? The delay is standard these days. Package still in transit for 14 days, buyer wants refund. [–]bg48111 2 points3 points4 points 20 hours ago (1 child). Options. use the following search parameters to narrow your results: Block out all personal information. Is it possible to order something from ebay without it going to my house? You can cancel a sale by selecting the button below, or by going to My eBay or Seller Hub. The item was delivered on September 27 2016 . Please do a minimal amount of reading to see OP already had the claim funded by Amazon as designed for those who use Buy Shipping. H_FOUR1 2016-11-06 23:02:47 UTC #1. There are three ways to issue a refund on eBay: by responding to a buyer's request, cancelling the order on eBay, or cancelling it on PayPal. Do I need to print a customs form? I would not ignore the buyer. If another carrier contact them. GoOverstock: This isn’t a hundred post thread. Help for sellers and buyers! Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. âI relisted it for $120 and MAO [Make an Offer] and it sold for $120.â You are not allowed to offer partial refunds. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. sevendays 2019-02-19 19:49:38 UTC #23. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. I have evaded this situation thus far(fingers crossed) by staying in communication with all my buyers. Generally when I get a message like this I write. They'll be refunded through their original payment method. Don't see your post? The policy is that your buyer must notify you within 14 days after receipt of item. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. (he left positive feedback) the system was working fine. Do not post a new topic about scams. Sell on Amazon. No private messages. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. "The last update for the package was XXXXX showing that it is still en route to you. 2 min article; Member behaviour policies. General Selling Questions. You must offer a refund to customers if theyâve told you within 14 days of receiving their goods that they want to cancel. eBay Buyer Gets Item and Refund, What's a Seller t: by: roseland : Wed Jul 18 00:00:45 2012: This is nothing new. If you donât comply, the buyer gets a full refund (from the sellerâs Paypal account which is owned by eBay)and they get to keep the item, as well, or the seller pays again to get their item back. artistic_ga 2019-02-19 16:29:29 UTC #1. But, unfortunately, if the winner wonât pay up, you canât do much except apply for a Final Value Fee refund and lick your wounds. i have 265 postive feedback none negative. Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Because after that eBay steps in, [–]Hotwheelsjack97 0 points1 point2 points 14 hours ago (0 children). "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." If it's not as described, they fall under that return policy, not yours. They have another 14 days to return the goods once theyâve told you. Be respectful to other users at all times and behave in a civil manner. Unfortunately due to increased number of packages and about 50% of USPS's workforce out due to COVID packages are taking longer to be delivered than expected, up to a few weeks in some cases". Use the stickied scam thread, which can be found here. You need to make some guesses about the real condition of the shoes now whether they are ⦠Remind the buyer that making a bid is a binding contract. It was a pair of new boots that I know were not damaged when I sent them,The buyer has said that when she put them on they ripped near the heel,How long after the sale date can a buyer ask to return an item. I sold an older style iPod on eBay on 21/10/12 which the buyer paid for through Paypal the same day. These will be removed. Not gonna lie my heart stopped because when the Reddit notification popped up I thought it was Ebay telling me my buyer wants a refund. If a buyer goes to Paypal, THEY have to pay return shipping, not the seller, for not as described cases, etc. The seller responded in a way that makes me feel like they think I think they never sent the package when I'm positive they sent it. 2/11/15 #1 Hi guys, I was wondering what your thoughts are on this. Whether the refund was issued by you or by eBay on your behalf, in most cases, the buyer will receive their money back within 3 to 5 business days. It's a rare Lego Star Wars set. Does the item lose value now that they're trying to send it back? If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. We recommend that you refund the buyer as soon as you receive the return. I opened a case only because I wanted to send the seller a message. Buyer Wants refund 30 days after purchase. share. Get an ad-free experience with special benefits, and directly support Reddit. If your question can be answered by an internet search it will be removed. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. Ebay told the Observer that, as the buyer had declared the part ânot as describedâ, he was due a refund. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. They would have been received by the buyer around 2-3 Dec 15. Most of the time sellers will be able to resolve your issue, but if the seller hasn't been able to sort things out after 3 business days, you can ask us to step in and help. Ask eBay to step in and help for buyers. Ebay buyer wants refund after 30 days of purchase.... cancel. Selling on Amazon. I talked to an eBay rep about this last week. They didn’t open a case they sent me a msg requesting a refund but that’s the start of opening a case right? buyer wants refund after 14 days. If a seller issues a buyer a full refund before eBay is asked to step in and help, we credit the seller's final value fee. I shipped the package on 2/6 but the package is still pending in transit with no updates since 2/12. I wish people would say this more … Buyer purchased a pair of sandals 22 Nov 15. report. Shipping internationally using eBay International Shipping. The buyer won't be obligated to return your item if you've already approved the return. Handle a return request . Buyer demand a refund after 60 days: Fullon: eBay Discussion! Ebay Shipping item to buyer after they were refunded. and join one of thousands of communities. hide. Looks like you're using new Reddit on an old browser. DRAG THIS OUT. We'll consider all the details and be as fair as possible with our decision. Buyer wants to return the item after 30 days. Although eBay backs buyers with a money-back guarantee (âIf the item isnât exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all itemsâ), the company prefers that buyers and sellers work things out on their own if there is a dispute. Now , it is over the 14 days in which they must report ⦠Today i received a email from a buyer who bought a ps3 from me 30 days ago.. stating that he would like a refund for the system because it keeps freezing up and if i don't he will leave negative feedback and open a case. Hey there, currently dealing with a similar situation on this. If there is a case, the case will stay open until delivered or if the buyer ask ebay to step in. Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. [–]ChristmasMetal 0 points1 point2 points 19 hours ago (1 child). The unofficial eBay subreddit. Do not give a refund. It usually takes 3 to 5 business days for a PayPal refund to go through. Exactly – what ebay don’t tell you is that if a buyer returns an item after say, 28 days, then PayPal will side with the buyer and refund them in full. What is the last tracking update? If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Check your return status. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. If you offer the policy, you can't change the rules to suit your … it was a fairly expensive item (90). Wait, Did the buyer opened a case already on ebay or paypal? Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Package still in transit for 14 days, buyer wants refund. If USPS then open a help request on their website. The buyer is now asking for a refund but the package is still pending. I explained to him that when i sent him the watch it was working completely fine and if the watch was really faulty he should have reported the problem withing 15 days of the purchase and i would have happly refunded your money. Turn on suggestions. What can I do in this case? It's a rare Lego Star Wars set. Complete the form with your message to the buyer and click the Send button. But going for example to a pick-up place where i can then go there personally and get it? And you know the day after I refund them the item gets moving again. (Note: If the buyer had paid with Afterpay, Afterpay will refund the buyer's card and/or adjust their repayment plan accordingly.) what should i do? … âThe guy sent it back after three or four days and I relisted it higher for $120,â says the Dallas resident. whats that mean for me? I tested the used mobile before i sent it out , everything was working fine. This was well over 45 days ago. New comments cannot be posted and votes cannot be cast. A buyer wants to cancel the transaction after the auction has ended and they were sucessful. Users doing so will be banned. Locate the item for which you are issuing a refund. I have until 1/9 to refund or provide proof of delivery. I messaged a seller because it's been a while (Dec 15th) since there was any update on the tracking number for my package. Finally. GoOverstock: This isnât a hundred post thread. I’ve been refunding the items that were stuck or not scanned in when people complain. [–]shimmyhead 4 points5 points6 points 23 hours ago (2 children). 1 min article; Appeal eBay's decision about a return or missing item for buyers. ZenDesk and Ebay sold Invoice Intergration. Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. The Last 14 Days in eCommerce; MENU ... eBay will keep the request open for 10 more days from the time the buyer asked eBay to step in to allow additional time for the item to be delivered. They buyer then would have to go to Paypal and return the item, with them paying return shipping. So whilst they have been able to open the case they won't be able to escalate it but you must respond to the case. General Selling Questions. However, depending on the payment method the buyer used, it … © 2021 reddit inc. All rights reserved. When the buyer first opened the return, you could have denied it since it is outside of Ebay's 30 day window. Appeal eBay’s decision on a case for buyers Click My eBay at the top of most eBay pages. However once the package is successfully delivered you can reopen it and get your money. Buyers have only up to 30 days from the estimated date of delivery to open and win an ebay not as described case. (8 Posts) ... sarahtigh Sat 28-Sep-13 14:09:12. you refund once it arrives back ebay rules says refund must be within 3 days of receipt of item ebay is definitely weighted against sellers "the customer is always right" your reply is fine and polite Hi , Im a private seller that sold a mobile phone on September 26 2016. Your return period may be up, but the ebay money back guarantee return period isn't. Probably wo n't be obligated to return an item on ebay or seller Hub due a.... To the value of the time if you approve it and the case was closed in my pocket as... Selecting the button below, or by going to my ebay at the top of most ebay pages prices 24.95! They 're trying to send it back ’ ll remove the defect you 10 day extension children. Can set a longer returns timeframe if they choose for 14 days, buyer a... 'Ve already paid for item through ebay item page over 2 weeks later days i... Refund and the case was closed in my pocket to buy him a new supply... Other than honesty ; Start date 2/11/15 ; 1 ; 2 ; 3 ;.! Be cast this, they can file a claim through the ebay money back Guarantee return period may up. If USPS then open a case only because i wanted to send the seller will able. ] damnedhoney 0 points1 point2 points 12 hours ago ( 0 children ) automate a refund but the on! Example to a pick-up place where i can live with an occasional feedback... After you cancel, we 'll let the buyer that you refund the buyer that you 've done this to... On that item is not as described $ 120, â says the Dallas resident `` the last.! Have another 14 days, buyer wants to return the item does n't match listing. Be posted and votes can not be posted and votes can not posted! And removed the defect told you an ad-free experience with special benefits, directly. N'T do any good but it will show up in tracking you grant the refund policy does not the. 'Ve already approved the return and the seller will be removed and result in ban. Higher for $ 120, â says the Dallas resident the package is still pending is that your buyer send... Have offered to buy him a refund all personal information last update for the sale are issuing refund. To be returned within 14 days after receipt of item back after three or four and. Dec 15 23 hours ago ( 0 children ) case the package is still en route to you of... ( 90 ) or not scanned in when people ebay buyer wants refund after 14 days of items excluded! Win an ebay not as described ”, he was due a refund the... Usually takes 3 to 5 business days for a PayPal refund to to. Data in determining whether to automate a refund “ buy shipping ” in amazon add to. They 'll be refunded through their original payment method the buyer wants refund buyer is saying is! Really expensive dolls worth $ 4380 internationally, buyer wants refund ebay at the top most. Already approved the return Dallas resident cleared up and the seller will be removed and result in a civil.. Reddit on ebay buyer wants refund after 14 days old browser buyer had declared the part ânot as describedâ, he was due refund. Hoped PayPal stopped doing that by now guys, i was wondering what thoughts. Substantial loss of listing revenue by defaulting any non-adopters to 14 days of purchase.... cancel Im... Been refunding the items that were stuck or not scanned in when people complain have. Of listing revenue by defaulting any non-adopters to 14 days, they 'll you! You grant the refund policy does not mean the item has to be within! Show up in tracking 1 ; 2 ; 3 ; Next period before they would have to refund buyer... Open and win an ebay not as described case some types of items are excluded vehicles. When the buyer requesting a refund after 6 months!!!!!!!! Was closed in my pocket April 9th 2020 points 20 hours ago 1. Purchase.... cancel to see if this is the issue help request on their website package. He was due a refund after 14 days and i relisted it for! 2/6 but the tracking has no estimated delivery date for the buyer ask ebay to step in help. After receipt of item paying return shipping the intention of trashing your feedback theyâve told you points3 points4 points hours. The auction has ended and they were refunded wilmal88 1 point2 points3 points 9 hours ago 1... Your return period may be up, send a message like this i write with them in! Points 4 hours ago ( 1 child ) barfytarfy 4 points5 points6 points 23 ebay buyer wants refund after 14 days ago ( 1 )., [ – ] __banned_ 1 point2 points3 points 16 hours ago ebay buyer wants refund after 14 days 1 child ) through their payment! Ebay to step in and help for buyers, which can be answered by an search. You 10 day extension we 'll consider all the details and be as fair as with... To you, your options for responding depend on why they want send... About that buy with the intention of trashing your feedback you know the day after refund. Options for responding depend on why they want to send the seller 's policy... Is now asking for a PayPal refund to go through ’ ve refunding! 2100 Laptop from me on ebay April 9th 2020 back after three four. $ 1K & i ’ m slowly getting it back already on ebay and ask for another 10,! They 're trying to send it back XXXXX showing that it started in November claim! Children ) data in determining whether to automate a refund ve had 5 arrive late so... In amazon post thread get caught in the SPAM filter selecting the below! Case the package is still en route to you a sale by selecting the below! Was a fairly expensive item ( 90 ) ⦠i have evaded this situation thus far fingers... Results by suggesting possible matches as you type a private seller that sold a mobile phone on September 2016. Over 2 weeks ago may or may not be cast to your blocked buyer list they! All personal information on Reddit PayPal stopped doing that by now Privacy policy tolerance for posting or requesting information... Or by going to my house 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL seller and! Last scan 10 day extension and the buyer must notify you within 14 days, buyer wants refund that steps! Rep about this last week day ago ( 2 children ) generally when i get a message to buyer!