Hi I have never done a return before. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. When you’re sending the item back, repack it carefully, and remember it has to be in the same condition as when you received it. Use TAB key to navigate results. I got the book, I do not like it at all. This is important . If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. 4 min article Check the status of your return or missing item request Read our article on asking eBay to step in and help for more information. Most sellers are happy to help once they know there's an issue. Perhaps it only works like that in the U.S.?? You'll also find details of how your request is progressing in your Purchase History - opens in new window or tab. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. Here's how to send an eBay postage label from the View return details section: Select Send an eBay postage label. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Are you a seller and need help with a return request? Requesting an eBay shipping label refund is actually very easy. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Your seller likely will be calling eBay -- to have the case closed in the seller's favor -- because you did not get a scan started within 5 days. We keep returns simple. 1 min article; Appeal eBay's decision about a return or missing item for buyers. It usually takes 3 to 5 business days to receive a refund to your PayPal account. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Enter your search term to display live search results. However, I must send the item back to the seller, and provide a tracking number, which will cost about 15 USD. Enter your search term to display live search results. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Maybe it isn't your size. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was provided. Learn More Need to make a return? Via internet explorer and chrome, to no effect. If not, you should manually add tracking details to the return. If the return was for buyers remorse the buyer could print the label and they would be billed for it. Ask eBay to step in and help for buyers If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. Via internet explorer and chrome, to no effect. What can I do? Enter your search term to display live search results. If you paid with Apple Pay, Google Pay, or a credit card, it may take up to 30 days to get your money back, depending on your card provider. as your returns page does not show delivered, even though it did deliver today. Read our article on asking eBay to step in and help for more information. I clicked on 'print return label' but noting came up to print. PayPal shipping label I have a problem on PayPal shipping label today. Something went wrong. Keep in mind that the condition of the item you … If the seller hasn't responded after 3 business days, or if they've responded but their solution isn't acceptable to you, you can ask us to step in and help: Once you've asked us to step in, we'll respond to you and the seller with our final decision within 48 hours. You can also find details of how your request is progressing in your Purchase History - opens in new window or tab. I received the item and refunded the customer in full. I printed 6 labels with no issues this morning. Send an eBay postage label. You're responsible for return postage costs for "Item not as described" returns. If you’re using your own return shipping label, you should manually add tracking details to the return . I shop on eBay. If so, I'll tell you how I would try to do the return label. You can purchase a return postage label through the return request and send it to your buyer. How To Refund eBay Shipping Label. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived. I contacted the seller and they said it should come up thru EBAY, and I told them the page was blank. The buyer requests a return. Something went wrong. I hit print label and everything just sits there. Give buyers another reason to love your listings by offering returns. It has been this way for days now. I want to return it. The item being returned must comply with the following in order to be eligible: Maximum weight and total dimensions (length + width + height of the parcel) as follows: And this is how you're not getting a refund. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Hi I have never done a return before. Click on DOWNLOAD. I opened the return process and Ebay says the expected refund is 15 USD. Returns Made Simple Whether you shop or sell, we make returns easy. If you've asked your seller to help with a problem and they're not able to resolve it for you within 3 business days, you can ask us to help you out. After I click print label, a screen show up, but the UPS label image does not load up, instead showing an empty square box. First the label portion doesn't show up on the sample page. Recently, I had an item not work for a customer so I immediately authorized the return. When you've opened a request, you can track its progress at any time. Can you get a refund on an eBay shipping label? View cart for details. Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived. There is no possibility of getting any return shipping label from the seller, PayPal or Ebay. To improve your help experience, please sign in to your account. If it hasn't been more than 3 business days, give the seller more time to get in touch. Print an eBay return label. Seller has agreed to return, and I had a message from ebay to say 'print the return label'. If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. An eBay return shipping label: learn how to print an eBay return shipping label A label from their preferred carrier: if the seller provides you with a shipping label, they’ll send it to you directly, and you can print it from the “Your postage label is ready” email or message that you’ll receive in Messages - opens in new window or tab It usually takes 3 to 5 business days to receive a refund to your PayPal account. 1 min article; Appeal eBay's decision about a return or missing item for buyers. Now what? Click on the arrows and a menu will appear. Had a problem with a purchase and need to let the seller know? If the seller hasn't responded after 3 business days, or if they've responded but their solution isn't acceptable to you, you can ask us to step in and help: Once you've asked us to step in, we'll respond to you and the seller with our final decision within 48 hours. Seller has agreed to return, and I had a message from ebay to say 'print the return label'. Not to worry. I wouldn't care as long as it printed out, but it doesn't. They can then print the label and use it to send the item back to you. Use TAB key to navigate results. About 15 minutes ago I attempted to print 2 more labels and have a problem. I am returning an item and I got a message from ebay that the seller provided a shipping label but every time I go to print it, it spins for a minute and then says something about it not being able to process it at this time and to try again later. Keep in mind that the seller has 3 business days to respond from the time you opened the request. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Confirm your return address on the label. View basket for details. At the top it says "Automatic Zoom". If you paid with a credit card, it may take up to 30 days to get your money back, depending on your card provider. Yes. Use the tab key to navigate results. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. I tried this several times, with no luck. So I was approved to return an item and the page comes up to print the return label, but the box is blank, so I can't print anything. If it's been less than 3 days since you opened the request, give the seller more time to get in touch. Not exactly what you expected? To the right of this are 2 arrows (>>). Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Whether the seller is paying for return postage, or you're responsible for the cost, in order to print an eBay return postage label, you'll need a PayPal account. 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