Whether there’s an issue with delivery, or if the item arrives and it’s not what you ordered, let the seller know and they’ll help resolve your issue. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. If the U.S. 4. Seller wasn’t able to help? Requesting an eBay shipping label refund is actually very easy. If the estimated delivery date has passed, let the seller know so they can help you out. Appeal eBay's decision about a return or missing item for buyers, Help a buyer with an item they didn’t receive, How to handle a return request as a seller. You can choose whether to accept returns if a buyer changes their mind about a purchase. How to Request a Refund on eBay on Your Own. Offer Partial Refunds It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. Whether you’re unsatisfied with the condition or quality of the product or you found an unauthorized purchase on your account, you may be eligible for a refund… eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. You may request to return an item in the condition it was received if you change your mind. Skip to main content. There’s also no option to partially refund items a customer didn’t receive. Complete the form with your message to the buyer and click the Send button. View cart for details. Click Resolve a Problem. Handling returns on eBay Can I return items that I've decided I don't want or need? If you don't see this option, it's because you need to try to contact the seller first. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Consider a message like this one: “I am totally unsatisfied with this item, and I demand my money back immediately. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. Skip to main content. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. 4 min article. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. You won't be able to open another case. If they make an ‘item not received’ request, you’d need to issue a full refund through the request itself. Don't get into an arguement or discussion in the case comments, and let the buyer escalate the case to a claim to get eBay involved. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. If your item hasn’t arrived or if it has and you want to return it. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Select the reason for the return. Not to mention the other sites. Customer Service ... You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. … (Have seen a Contact Phone number for the US but am in the UK)) Thanks in advance Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Types of returns. Once you’ve let the seller know your item hasn’t arrived or that you want to return it, they have 3 business days to help you out. For Media Mail® and Parcel Post®, the request may take up to 21 days to process. You’ll be able to check on the status of your request during that time, and if the seller accepts your return, you might then need to ship the item back. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. How to Send a Partial Refund on eBay as a Seller. View cart for details. That's it! If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Depending on the seller's return policy, we may put you in touch with the seller directly. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. Go to your My eBay > Messages, click on the case message from ebay and then click on the blue "See details" tab. If, however, the customer makes a ‘return’ request, you can open discussion and politely steer them towards an eBay partial refund. Under I sold an item, select I want to cancel a transaction. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. eBay Money Back Guarantee policy. They’ll either provide you with additional delivery information, send you a replacement, or offer you a refund. I've reminded him of ebays bidding/buying policy of reading the description and asking any questions one may have before placing a bid. 6. This wikiHow teaches you how to close an open case against a buyer on eBay. The U.S. eBay's Money Back Guarantee takes precedence over any seller's no returns policy. 5. 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